Daily order processing and collaborate with other functions to support sales and customers
- Daily order processing including direct-sales which SO from overseas to local customers directly, create sales contracts, sales orders and delivery orders, prepare the related documents according to customers’ requirements, such as COA, MSDS, TDS and other delivery info etc.
- Make sure the compliance during all order processing
- Check the stock according to the order Qty and coordinate with planning, production, logistics and QC to make sure smooth process and meet customers’ requirements.
- File sales contracts in time and arrange the delivery according to the delivery schedule from customers
- Handle customers’ complaints and give the feedback to customers according to the instruction from SHE
- Pay attention to the weekly report from our finance, remind customers to arrange the coming due payment and have a close contact with customers and sales team about payment status
- Co-operate with SHE for the annual customer satisfaction survey
- Maintain sample customer information in LIMS
- Submit sample order forms via LIMS and prepare the documentations for samples
- Collect customer info and maintain the related info in SAP
- Help sales team apply for special contract review and deliver customer’s special request to relevant dept.
- Help Finance to check golden tax invoices and express invoices to customers
- Review pending orders regularly and summarize the pending orders to sales team when needed.
- Have self-learning ability and pass the relevant online training
- Communicate with customers and coordinate the biz under the guidance from the related sales managers
- Verify the freight cost in SO
- Implement Sasol value in CS daily work, stay safe all time.
- Filing sales contracts, customer info and other documentations regularly
- Other necessary supports to customers and sales team
- 日常訂單處理,包括從海外直接向本地客戶直銷,建立銷售合同、銷售訂單和送貨單,根據客戶要求準備相關文件,如COA、MSDS、TDS和其他送貨信息等。
- 確保所有訂單處理過程中的合規性。
- 根據訂單數量核對庫存,并與計劃、生產、物流、質檢等部門協調,確保流程順暢,滿足客戶要求。
- 及時將銷售合同歸檔,根據客戶的交貨期安排發貨。
- 根據SHE的指示,處理客戶的投訴,并向客戶反饋。
- 多關注我們財務的周報,提醒客戶安排好即將到期的付款,并與客戶和銷售團隊密切聯系付款情況。
- 配合SHE進行年度客戶滿意度調查。
- 在LIMS系統中維護樣本客戶信息
- 通過LIMS系統提交樣品訂單表,并準備樣品的文件資料。
- 收集客戶信息,并在SAP中維護相關信息。
- 幫助銷售團隊申請特殊合同審核,并將客戶的特殊要求傳遞給相關部門。
- 協助財務部核對金稅發票和快遞發票給客戶。
- 定期審核掛單,必要時將掛單匯總給銷售團隊。
- 具備自學能力,并通過相關線上培訓。
- 在相關銷售經理的指導下,與客戶進行溝通,協調業務。
- 核實SO的運費
- 在CS日常工作中貫徹Sasol價值觀,時刻保持安全。
- 定期將銷售合同、客戶信息等文件歸檔。
- 對客戶和銷售團隊的其他必要支持
Qualifications:
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College and /or University Graduate, major in International Trade or Logistics.
大專及以上學歷,國際貿易和物流專業優先
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2-3 years of working in customer services, logistics coordination or relevant position in forwarding sector.
有2-3年相關領域客戶服務,物流協調等工作經驗
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Proficient in Microsoft Office Software (Word, Excel and PowerPoint).
熟悉Word, Excel和PowerPoint等電腦辦公軟件
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Very good English skills, both in oral and writing
良好的英語能力,包括口語和寫作。
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Ability to work independently and under pressure.
具有獨立工作能力和壓力下的工作能力。
- Enthusiastic, team spirit, initiative, positive and good sense of service
熱情、有團隊精神,主動性強,積極向上,有良好的服務意識。
- Possess good interpersonal, organisational and coordination skills, Possess good conflict resolution skills, customer focused, as well as tenacity
具有良好的人際關系、組織和協調能力,良好的沖突解決能力,以客戶為中心,以及堅韌不拔的精神。
職位福利:五險一金、年底雙薪、績效獎金、補充醫療保險、免費班車、高溫補貼、節日福利