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I. Basic Information

1. Department: NBI CS
2. Job Title: NBI Sales Advisor

II. Job Purpose To drive sales growth and ensure an outstanding customer experience. Build strong and sustainable relationships with customers, act as a reliable advisor offering excellent customer service, and serve as the key contact for customers in marine products. Increase the likelihood of sales through proactive quote follow - up, identify and capitalize on sales opportunities, manage high - value orders, and ensure smooth customer transactions. III. Reporting Relationship Report to the Customer Services Manager or Customer Support Manager. Collaborate closely with the Sales, Order Processing Centres, Operations, Credit, and Pricing departments. IV. Key Responsibilities

1. Customer Relationship Management
   • Thoroughly understand customers' needs for marine products and provide professional purchasing advice.
   • Actively maintain customer relationships and assist in resolving customer issues.
2. Sales Expansion
   • Proactively identify sales opportunities and drive order generation.
   • Follow up on customer inquiries and quotes to improve the conversion rate.
   • Promote sales campaigns and promotional offers.
3. Order Processing
   • Handle high - value orders and provide timely feedback on order status.
   • Record customer information and assist customers in standardizing their requirements.
4. Problem Solving
   • Handle customer complaints and warranty claims.
   • Assist Order Processing Coordinators in solving commercial and technical problems.
5. Data Analysis
   • Analyze the sales potential of different vessel types.
   • Allocate sales opportunities and follow up on feedback.

V. Qualifications

1. Educational Background: Bachelor's degree or above in business - related fields, or relevant work experience.
2. Language Skills: Fluent in both written and spoken English.
3. Industry Experience: Interest in or relevant experience in the shipping industry and marine products.
4. Professional Skills
   • Excellent communication, sales, and customer service skills.
   • Familiar with business operations and have data analysis capabilities.
   • Proficient in using digital tools.
5. Personal Qualities
   • Customer - centric, adaptable to changes, and capable of solving problems.
   • Team - player, respectful of cultural differences.
   • Good organizational and execution skills, and pay attention to details.

VI. Performance Indicators Sales growth, portfolio size, average order value, value conversion rate, quote success rate, quote follow - up, leads and opportunities, customer satisfaction, work process efficiency, and other agreed KPIs. VII. Health and Safety Employees are required to comply with the company's health and safety requirements, participate in risk assessments, receive training, follow safety procedures, report safety issues in a timely manner, and foster a safety - conscious culture.