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Job Description Major accountabilities: ? General administrative support: takes care of general administrative tasks and maintains the administrative processes also in case of absence of the line manager/team members. ? Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines and services that are specific to the department. ? Work processes in own area of responsibility: Supports optimization of current processes and/or introduction of new or modified processes. ? Handling of administrative projects tasks with clearly defined content and time limitations. ? Acts as a team member for administrative projects and manages the administrative part of special tasks. ? Supervisory tasks: Guarantees a smooth adjustment to the job of new employees in the own area of responsibility. ? Takes over supervising for colleagues in the administrative area (e.g. apprentices, new employees etc.) -Plan and coordinate administrative procedures and systems and devise ways to streamline processes. ? Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators: ? Continuous improvement of processes and procedures -Planning of the office needs & management of contracts with all contractor Minimum Requirements: Work Experience: ? Cross Cultural Experience. ? Collaborating across boundaries. Skills: ? Optimizing Customer value by co-creating and developing compelling. ? Managing diversity. ? Proactive thinking. ? Managing challenges. ? Knowledge of organization structures and working practices. ? Knowledge management. ? Transaction Deal Structuring. ? Sharing insights on HCS. ? Best practice sharing. ? Storytelling in communication. ? Time Management. ? Franchise Strategy Prioritization. ? Timely decision making. ? Effective communication. ? customer focused solutions. Languages : ? English.