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崗位職責： 1.與關鍵客戶建立并維護穩固的客群關系，了解客戶方的需求并提供定制化解決方案。 2.與市場部、操作部及其他物流服務部門等協調合作，為關鍵客戶提供無縫的服務交付。 3.主動就貨物運輸狀態、潛在問題及解決方案與客戶溝通，定期提供最新信息。 4.跟進分析客戶反饋及相關業務數據，及時明確所需的優化改進并推動實施。 5.高效解決業務執行中客戶遇到的各類問題，持續提高客戶滿意度。 任職資格： 1.本科及以上學歷，物流、國際貿易或相關專業優先。 2. 5 年以上國際貨運代理或相關客戶服務工作經驗，有KA客戶服務經驗者優先。 3.英語，聽說讀寫熟練，可作為工作語言。 4.具備良好的溝通和人際交往能力，能夠與客戶建立并維持良好關系。 5.良好的韌性與出色的問題解決能力，適應快節奏的辦公氛圍。 Job Description: 1.Build and maintain strong relationships with key accounts, understanding their unique shipping needs and providing tailored solutions. 2.Coordinate with internal teams including Marketing, operations, and other logistics service departments to ensure seamless service delivery for key accounts. 3.Proactively communicate with clients about shipment status, potential issues, and solutions, providing regular updates. 4.Analyze customer feedback and data to identify areas for service improvement and implement relevant measures. 5.Resolve complex customer complaints and issues promptly and effectively, ensuring high - level customer satisfaction. Qualification: 1.Bachelor's degree or above, preferably in logistics, international trade, or related majors. 2.At least 5 years of experience in freight forwarding or related customer service roles, with experience in handling key accounts being a plus. 3. Proficiency in English, both written and verbal are essential. 4. Strong communication and interpersonal skills, with the ability to build and maintain good relationships with clients. 5.Excellent problem - solving skills and the ability to work under pressure in a fast - paced environment.