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崗位職責: Principal responsibilities: 1.Costs & reporting - Consolidation / preparation of MIs and performance metrics for insights and actions. Role taxonomy updates, Assurenet / GL reconciliation, GSC bills checking, Inter Global Biz recoveries/services, GHQ charges, IT CAM validation. 2.DBS and GFs engagement related - ServCo coordination activities, Operational Performance Metrics – Customer Journey KPIs, SLAs with GFs & DBS. Work across teams to ensure issues are escalated and resolved in a timely manner. 3.FTE MI - COO metrics MI collation & distribution, FTE monthly reporting, Span of Control, HRR governance & oversight. 4.FTE management - Track scorecard performance, monitoring of recruitment approvals and due diligence review of requests, Job catalogue, High risk role governance, business framework review, org chart preparation and maintenance, Training Coordination. 5.Support, coordinate and implement strategic initiatives which are often of a complex, strategic and cross functional nature to rationalise or create efficiencies across COO. 6.System access control – maintenance of self-service procedures for front line system access. Centralisation of any non-Service Now access requests. 7.Provide management support to country CAO leads on an ad-hoc basis as required. 8.Implementation of special projects and COO initiatives as required. Accountabilities for Business, Customers and Stakeholders: 1.Ensure strategic objectives are translated into initiatives and brought into reality, working with key stakeholders to ensure appropriate mechanisms for key measurements and monitoring to ensure transparency and progress evaluation. 2.Build strong relationships with key stakeholders to ensure correct focus and direction for the business area across the bank. 3.In collaboration with Global CIB COO, CMB, and Digital Business Services (DBS) sub-functions, executing key initiatives including streamlining, simplification and service mapping, working alongside process re-engineering colleagues as required. 4.Develop close and effective working relationships with Global Business & Functions / Regional strategy teams. 5.Manage and, where relevant, support relationships with nominated executives across respective Countries / Functions to ensure common understanding of critical issues as they relate to CAO capabilities. 6.Build close links to other Global functions to ensure well informed perspectives on best practices. 任職要求: Experience: 1.Strong banking, business management / project management background. 2.Experience in driving multiple complex projects simultaneously. 3.Experience working in CMB / CIB. 4.Experience working in a business management role is beneficial. 5.Proven ability to work in a fast paced, ambiguous environment, whilst setting and managing realistic expectations. 6.Proven experience in navigating a matrix organisation, working with business, functional, region and country stakeholders to work collaboratively. Capabilities: 1.Outstanding relationship management, collaboration and influencing skills. 2.Analytical reasoning and excellent problem solving ability in complex ambiguous situations. 3.Excellent at being flexible and adaptable in an environment of constant change and challenging bureaucracy. 4.Excellent Excel and PowerPoint skills. 5.Excellent written and verbal communication skills. 6.Excellent planning and organisation skills with proven ability to meet deadlines. 福利待遇 - 具競爭力的薪酬：基本工資+績效獎金+輪班補貼+早晚班交通津貼； - 健全福利保障：五險一金+補充性商業醫療保險+免費年度體檢； - 暢享10+天假期：除享有國家法定節假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產檢假、產假以及陪產假、哺乳假等，助您達到工作生活的平衡； - 彈性福利制度：年假可買賣，商業醫療保險套餐可升級，您還可申請旅游補貼、個人進修補助、運動健身補貼等，滿足個性化福利需求； - 人性化工作環境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進行勞逸結合； - 多元化員工活動：運動會、團建、年會等精彩活動給您平臺，任您施展才華。 培訓與發展 - 廣闊的職業發展平臺：遍及全球的集團網絡，提供擴展人脈及跨文化交流的機會，您還可申請不同國家及地區的長短期職位，不斷挑戰自我； - 系統性人才培育及發展：配備職業導師，為您提供清晰的職業規劃指導，充分挖掘橫向及縱向的發展潛力； - 完善的專業培訓體系：入職即可享帶薪培訓，多元化的培訓機會，還有資源及教育援助，幫您逐步實現職業目標。