Job Description
Your ability to lead a large team, optimize processes, ensure quality, and maintain client satisfaction will be critical to your success. You will be encouraged to be passionate about the business goals and challenges and know how to address these using analytics and technology. In this role, you will be expected to work on strict deadlines, need to lead a team size of ~50 people.
Responsibilities
1)Provide direction and support to a team of approximately 50 to 75 people. Foster a collaborative and inclusive work environment.
2)Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members grow professionally.
3) Provide day-to-day leadership, management and supervision of end-to-end operation process.
4)Keep Standard Operating Procedures updated, and ensures all process performed according to the most update Standard Operating Procedures and compliance policy.
5)Identify areas for process improvement and implement best practices to enhance efficiency·
6)Utilize analytics and technology to optimize workflows and drive innovation within the team.
7)Ensure customer’s satisfaction by delivering operation performance as per Service Level Agreement, liaising with customers.
8)Establish clear goals and objectives for the team. Monitor progress regularly and adjust strategies as needed to achieve targets.
9)Responsible for account health report to internal global team, and keep in the same page with global account lead.
Requirement
1)Fluent Korean and good English.
2) Rich accounting knowledge and process knowledge cover AP, AR or GL.
3) Strong team management capability to cover 50-70 people·
4) Excellent communication skill.
5)Highly motivated and achievement oriented