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職責(zé)范圍： 客戶銷售與服務(wù) 主要工作職責(zé)/挑戰(zhàn)： ? 理解、認(rèn)同并遵守本地法律法規(guī)以及渣打內(nèi)部政策中關(guān)于個(gè)人問(wèn)責(zé)和職責(zé)的要求； ? 跟上本地問(wèn)責(zé)法律法規(guī)的發(fā)展，以有效地確保并強(qiáng)化內(nèi)控； ? 審慎勤勉地履行崗位職責(zé)，以個(gè)人或團(tuán)隊(duì)成員的身份，為避免任何導(dǎo)致銀行遭受或可能遭受法律制裁、監(jiān)管處罰、重大財(cái)務(wù)損失或聲譽(yù)負(fù)面影響而做出努力； ? 對(duì)未遵守相關(guān)規(guī)范和流程、未適當(dāng)履行職責(zé)以及未執(zhí)行整改措施承擔(dān)相應(yīng)責(zé)任； ? 配合任何關(guān)于違反監(jiān)管規(guī)定的調(diào)查或?qū)彶?，例如，?wèn)責(zé)審查。 ? 實(shí)現(xiàn)領(lǐng)導(dǎo)安排的各個(gè)產(chǎn)品的業(yè)績(jī)指標(biāo)； ? 維護(hù)與客戶的關(guān)系并提供客戶服務(wù)以確保滿足客戶需求； ? 通過(guò)擴(kuò)大現(xiàn)有客戶的投資組合加強(qiáng)客戶與我行的關(guān)系； ? 積極參與優(yōu)先理財(cái)/其它銀行營(yíng)銷項(xiàng)目，以獲取新客戶。另外，向現(xiàn)有客戶進(jìn)行交叉銷售； ? 主動(dòng)發(fā)現(xiàn)具有“優(yōu)先理財(cái)”資質(zhì)的個(gè)人理財(cái)客戶, 并發(fā)掘其投資理財(cái)需求； ? 負(fù)責(zé)實(shí)施各項(xiàng)反洗錢的需求并且確保符合反洗錢的合規(guī)要求； ? 遵循銀行的管理手冊(cè)，操作手冊(cè)和所有部門相關(guān)產(chǎn)品的既定政策； ? 學(xué)習(xí)并了解一切相關(guān)條例以及內(nèi)部風(fēng)險(xiǎn)與合規(guī)的政策與程序； ? 保持對(duì)金融行業(yè)相關(guān)動(dòng)向的敏感； ? 積極參與銀行組織的培訓(xùn)項(xiàng)目，會(huì)議和簡(jiǎn)報(bào)會(huì)，并保證將學(xué)習(xí)到的技能和知識(shí)運(yùn)用到日常工作中； ? 確保客戶投訴的時(shí)效與管理； Strategy* Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role. Business* Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes* Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. People & Talent * Reference all responsibilities related to people and talent matters, for example: - Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. - Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. - Employ, engage and retain high quality people, with succession planning for critical roles. - Responsibility to review team structure/capacity plans. - Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management* Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. Governance * Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 職位要求： ? 大學(xué)本科學(xué)歷。 ? 從事金融工作3年以上，具備良好的誠(chéng)信記錄及職業(yè)操守 ? 熟悉理財(cái)業(yè)務(wù)活動(dòng)及理財(cái)產(chǎn)品銷售相關(guān)的法律法規(guī) ? 熟悉銀行產(chǎn)品、服務(wù)、銀行程序、股票市場(chǎng)、單位信托以及其它個(gè)人投資服務(wù)。 ? 具備良好的投資咨詢和分析技巧。 ? 出色的人際關(guān)系能力和溝通能力，能在復(fù)雜場(chǎng)合應(yīng)付自如。 ? 具有團(tuán)隊(duì)意識(shí)，主動(dòng)堅(jiān)定。 ? 有上進(jìn)心，能自我激勵(lì)，不斷提高人際交流能力和技巧，以滿足工作要求。 除上述工作職責(zé)外，員工應(yīng)遵循直屬經(jīng)理隨時(shí)指派的任何工作職責(zé)和任務(wù)。