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職責范圍： 客戶銷售與服務(wù) 主要工作職責/挑戰(zhàn)： ? 理解、認同并遵守本地法律法規(guī)以及渣打內(nèi)部政策中關(guān)于個人問責和職責的要求； ? 跟上本地問責法律法規(guī)的發(fā)展，以有效地確保并強化內(nèi)控； ? 審慎勤勉地履行崗位職責，以個人或團隊成員的身份，為避免任何導致銀行遭受或可能遭受法律制裁、監(jiān)管處罰、重大財務(wù)損失或聲譽負面影響而做出努力； ? 對未遵守相關(guān)規(guī)范和流程、未適當履行職責以及未執(zhí)行整改措施承擔相應責任； ? 配合任何關(guān)于違反監(jiān)管規(guī)定的調(diào)查或?qū)彶椋纾瑔栘煂彶椤?? 實現(xiàn)領(lǐng)導安排的各個產(chǎn)品的業(yè)績指標； ? 維護與客戶的關(guān)系并提供客戶服務(wù)以確保滿足客戶需求； ? 通過擴大現(xiàn)有客戶的投資組合加強客戶與我行的關(guān)系； ? 積極參與優(yōu)先理財/其它銀行營銷項目，以獲取新客戶。另外，向現(xiàn)有客戶進行交叉銷售； ? 主動發(fā)現(xiàn)具有“優(yōu)先理財”資質(zhì)的個人理財客戶, 并發(fā)掘其投資理財需求； ? 負責實施各項反洗錢的需求并且確保符合反洗錢的合規(guī)要求； ? 遵循銀行的管理手冊，操作手冊和所有部門相關(guān)產(chǎn)品的既定政策； ? 學習并了解一切相關(guān)條例以及內(nèi)部風險與合規(guī)的政策與程序； ? 保持對金融行業(yè)相關(guān)動向的敏感； ? 積極參與銀行組織的培訓項目，會議和簡報會，并保證將學習到的技能和知識運用到日常工作中； ? 確保客戶投訴的時效與管理； Strategy* Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role. Business* Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes* Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. People & Talent * Reference all responsibilities related to people and talent matters, for example: - Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. - Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. - Employ, engage and retain high quality people, with succession planning for critical roles. - Responsibility to review team structure/capacity plans. - Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management* Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. Governance * Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 職位要求： ? 大學本科學歷。 ? 從事金融工作3年以上，具備良好的誠信記錄及職業(yè)操守 ? 熟悉理財業(yè)務(wù)活動及理財產(chǎn)品銷售相關(guān)的法律法規(guī) ? 熟悉銀行產(chǎn)品、服務(wù)、銀行程序、股票市場、單位信托以及其它個人投資服務(wù)。 ? 具備良好的投資咨詢和分析技巧。 ? 出色的人際關(guān)系能力和溝通能力，能在復雜場合應付自如。 ? 具有團隊意識，主動堅定。 ? 有上進心，能自我激勵，不斷提高人際交流能力和技巧，以滿足工作要求。 除上述工作職責外，員工應遵循直屬經(jīng)理隨時指派的任何工作職責和任務(wù)。