職位描述
桌面運維英語HelpdeskIT服務(wù)
Qualification:
1. At least 3 ~ 5 years of IT Helpdesk experience in a professional environment or equivalent.
2. Bachelor’s degree or higher in Computer Science, or Information System, or related field. An equivalent combination of education and experience is acceptable.
3. Ability to communicate to technical and non-technical staff in verbal/written form in English. Must be proficient in both Chinese and English.
4. Understanding of general desktop hardware and software in Microsoft Windows, macOS, Office 365, Video Conferecing platforms, VPN, Adobe, etc.
5. Understanding of daily basic user support and helpdesk process.
6. Understanding of ITIL fundation to better cooperate with other skill teams.
7. Experience with various end user computing technologies and services, including but not limited to Active Directory, ServiceNow, Comanagement, Apple Business Manager, meeting support, project support, quality assurance, etc.
8. Basic knowledge for networking, IP telephony, VDI, etc.
9. Ability to participate in on-call rotations that include after-hours and weekend and holiday support.
10. Certification in ITIL Fundation, ISO 2000 would be advantageous.
General Responsibilities:
1. To provide on-site technical support in Tianjin premises.
2. To cooperate with the End User Computing team to provide general support for EUC related matters, including but not limited to desktop, printing service, meeting support, video conferencing platform, IT asset management, etc.
3. To cooperate with the Network team to provide general support for network related matters, including but not limited to IP Phone, office network, network room, etc.
4. To cooperate with the IT Infrastructure team to provide general support for IT Infrastructure related matters, including but not limited to on-premise virtualization and server, public cloud, server room, etc.
5. To escalate service requests and incidents to relevant teams and suppliers when needed and collaborate to resolve.
6. To perform other related duties as assigned.
7. Please note that this role may not be dedicated full-time and may have other responsibilities assigned depending on the work schedule.
Project Support:
1. To support end user computing related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.
2. To support IT Helpdesk related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.
3. To support IT operation related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.
4. To develop and implement EUC related solutions for business needs in consultation with business units.
5. To provide support for end user computing applications.
6. Please note that this role may not be dedicated full-time and may have other responsibilities assigned depending on the work schedule.
工作地點：天津市濱海新區(qū)經(jīng)濟開發(fā)區(qū)于家堡金融區(qū)寶策大廈
工作地點
天津濱海新區(qū)寶策大廈
相似職位
- IT工程師7000-10000元
天津 - 北辰
榮聯(lián)匯智 - iT技術(shù)支持8000-9000元
天津 - 津南
武漢緣遇人力資源有限公司 - IT技術(shù)支持工程師5000-9000元
天津 - 寶坻
北京朗威精研科技有限公司 - IT工程師（生態(tài)城）4000-6000元
天津 - 濱海新區(qū)
北方中聯(lián)(天津)電子科技有限公司 - Server Engineer8000-12000元·16薪
天津 - 濱海新區(qū)
賽威傳動(中國)投資有限公司 - IT工程師1-1.5萬
天津 - 西青
天津鵬瑞利醫(yī)院有限公司
熱門公司推薦
- 霸王茶姬招聘
- 肯德基招聘
- 順豐招聘
- 美團招聘
- 京東招聘
- 餓了么招聘
- 比亞迪招聘
- 中國一汽招聘
- 北京汽車招聘
- 蔚來招聘
- 東風(fēng)汽車招聘
- 長城汽車招聘
- 奇瑞汽車招聘
- 理想汽車招聘
- 長鑫存儲招聘
- 天江藥業(yè)招聘
- 藍月亮招聘
- 安踏招聘
- TCL招聘
- 海信招聘
- 聯(lián)想招聘
- 海康威視招聘
- 寧德時代招聘
- 中興招聘
- 新松招聘
- 京東方招聘
- 申通招聘
- 圓通招聘
- 中通招聘
- 百世物流招聘
- 德邦物流招聘
- 麥當(dāng)勞招聘
- 星巴克招聘
- 海底撈招聘
- 蜜雪冰城招聘
- 瑞幸招聘
- 雀巢招聘
- 騰訊招聘
- 百度招聘
- 快手招聘
- 字節(jié)跳動招聘
- 新華網(wǎng)招聘
- 小米招聘
- 招商銀行招聘
- 中信銀行招聘
- 北京銀行招聘
- 興業(yè)銀行招聘
- 交通銀行招聘
- 建發(fā)集團招聘
- 中國移動招聘
- 中國聯(lián)通招聘
- 中國電信招聘
- 中糧集團招聘
- 國藥控股招聘
- 中廣核招聘
- 中國船舶招聘
- 強生中國招聘
- 匯豐中國招聘
- 宜家招聘
- 立邦中國招聘
- 伊利招聘
- 青島啤酒招聘
- 京港地鐵招聘
- 寶馬招聘
- 小鵬汽車招聘
- 華為招聘
- 特斯拉招聘
- 吉利招聘
- 奔馳招聘
- 海爾招聘
- 美的招聘
- 京東方招聘
- 施耐德電氣招聘
- 德邦物流招聘
職位發(fā)布者
黃女士/HR
昨日活躍立即溝通
廣州宏意星
廣州市宏意星計算機系統(tǒng)服務(wù)有限公司是一家專業(yè)化的IT增值服務(wù)提供商。作為IBM公司的供應(yīng)商，廣州宏意星致力于為客戶提供專業(yè)化的IT運維管理增值服務(wù)，致力于為行業(yè)客戶的商業(yè)應(yīng)用系統(tǒng)提供個性化的軟件解決方案。廣州宏意星運用自身雄厚的技術(shù)及資源優(yōu)勢，詮釋了一個新的IT服務(wù)理念：無論何時、何地，廣州宏意星都隨時準(zhǔn)備以專業(yè)的人性化服務(wù)，來保障企業(yè)的正常運作和高速發(fā)展。廣州宏意星的全部宗旨都基于一條重要的原則，即成果共享與客戶關(guān)懷。出于這種精神，宏意星人愉快地貢獻他們的時間、知識與經(jīng)驗，恪守誠信原則，不斷地為客戶、員工和社會創(chuàng)造更大的價值。
公司主頁