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崗位職責： 1. 項目啟動與監控 通過我們的集中技術響應客戶對新項目的要求 理解并遵守個別項目指令，并與項目團隊有效溝通 通過向項目團隊提供詳細的預算、時間表和指示，并預測成功完成項目的陷阱或潛在障礙，啟動所有項目相關工作 與制作團隊的不同成員合作，評估工作范圍，并為翻譯項目和要求估算成本和時間表 2. 客戶管理 作為外部客戶聯系人和內部項目團隊人員之間的中心聯絡點 主動了解客戶的行業、業務需求和公司文化，教育項目團隊，提供高水平的服務 設定、管理并滿足客戶期望 監控和溝通項目進度，確保嚴格遵守最后期限和預算，最終產生高質量的可交付成果 調查客戶投訴，并與客戶和項目團隊人員討論問題，創造性地解決問題以緩解問題 確保在提交給項目團隊之前，與客戶一起處理和解決任何缺陷 經驗要求 本科以上學歷 優秀的英語和中文書面和口頭溝通能力 優秀的問題解決和分析能力 1-2年客戶服務或項目管理經驗 較強的組織、解決問題和分析能力。 具備MS Office的工作知識(此處添加技術系統) 能夠優先安排任務，并在團隊環境中工作。 必須愿意學習新事物，接受挑戰，并在成功中茁壯成長 Who are we? As the world’s largest provider of language and technology solutions, TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you’ll be an essential link between our clients and internal production team, working to ensure client satisfaction in all facets of our services. Your responsibilities include… Project Initiation & Monitoring · Respond to client requests for new project initiatives through our centralized technology · Understand and abide by individual project instructions and effectively communicate to the production team · Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion · Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests Client Engagement · Serve as the central point of contact for and liaison between external client contact and internal production staff · Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service · Set, manage and fulfill client expectations · Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables Project Troubleshooting · Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues · Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team We’re looking for candidates who have… · A Bachelor’s degree or higher qualifications · Excellent written and verbal English & Chinese communication skills · Exceptional problem solving and analytical skills · 1-2 years’ of customer service and/or project management experience · Strong organizational, problem-solving, and analytics skills. · Working knowledge of MS Office (add tech systems here) · Ability to prioritize and schedule tasks and work in a team environment. · Must be willing to learn new things, be open to challenges and thrive on success