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?Pro-actively creating opportunities and identifying pains in customers’ operations. ?Co-creating solutions together with customers and presenting business cases how Lindstr?m can help customer to succeed. ?Creating wide networks and communication channels within customer organizations to necessary stakeholders and decision makers on different levels. Understanding their different drivers and being able to showcase solutions from different perspectives accordingly. ?Leading regular customer steering group meetings, creating the agenda for the meetings, and making sure that discussion is not concentrating on the operational issues. ?Understanding customer’s business and industry: gathering insights, doing analyses. Being a visionary advisor for the customer, having industry-specific knowledge, also regarding future innovations. ?Managing and follow-up of customer profitability and taking needed actions. ?Creating offers and contracts for new services / collections ?Managing contract renewals and updates, preventing terminations. ?Working cross-functionally internally, to deliver on the Lindstrom promise to the customer.