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職位描述 1. Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community; 2. Enhance the brand by increasing social media presence; responding to all inquiries in a timely manner; 3. Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to customer satisfaction; 4. Paired with the understanding of our business, product and service and provide thoughtful, strategic insight regarding customer requests; 5. Conduct follow-up with customers to ensure any issues are resolved in a timely manner; 6. Recommend potential products or services to management by understanding customer needs; 7. Marketing and/or customer service support as needed; 8. Other duties as assigned. 任職資格 1. 3+ years in a customer support role, preferably with experience providing support via social media; 2. Exceptional written communication skills with keen attention to detail; 3. Full-Time Bachelor's degree; 4. Working experiences in OTA, travel, hotel, airline business industries; 5. Excellent problem solving ability; 6. Easily adaptable to change in a fast paced, deadline driven environment; 7. Full professional proficiency in English.