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Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! 崗位職責(zé) 1、Conduct market researchon SLA standards and customer perceptions across different countries/cities. Design Keeta's fulfillment contract SLA by combining competitive analysis and customer experience insights.調(diào)研各國(guó)/城市的市場(chǎng)SLA及及客戶感知（類行研，信息采集），通過信息采集與分析，結(jié)合競(jìng)爭(zhēng)態(tài)勢(shì)和客戶體驗(yàn)洞察，設(shè)計(jì)keeta履約合同產(chǎn)品的SLA 2、Deliver city-level research reports covering merchants, users, and riders to support operational strategies for each city.分城輸出城市維度的商家、用戶和騎手三端調(diào)研信息，為城市維度的運(yùn)營(yíng)策略提供數(shù)據(jù)支持 3、Analyze industry tactics and action intentions; produce market insight reports to guide fulfillment strategy design/optimization in the Middle East.分析行業(yè)戰(zhàn)略打法及行動(dòng)意圖，輸出市場(chǎng)洞察報(bào)告，指導(dǎo)中東地區(qū)履約策略的設(shè)計(jì)與優(yōu)化 4、Develop market research SOP and quality control systems. Define data breadth/depth standards to ensure consistent, reliable conclusions.制定市場(chǎng)調(diào)研的標(biāo)準(zhǔn)操作流程（SOP）及質(zhì)量檢核體系，明確信息采集的廣度、深度標(biāo)準(zhǔn)，確保調(diào)研結(jié)論一致、可靠 崗位基本需求 1、Master qualitative/quantitative research methods; independently design frameworks, collect multi-dimensional data (merchants/users/riders), and deliver structured reports.熟練掌握定性與定量調(diào)研方法，具備獲取一手信息的能力，設(shè)計(jì)調(diào)研框架、采集多維度數(shù)據(jù)（商家/用戶/騎手），并輸出結(jié)構(gòu)化報(bào)告 2、Experience in SLA/metrics design; understand fulfillment service logic; create quantifiable SLA systems based on customer perception and competitive analysis.有SLA設(shè)計(jì)、指標(biāo)設(shè)計(jì)的經(jīng)驗(yàn)，熟悉履約服務(wù)標(biāo)準(zhǔn)制定邏輯，能基于客戶感知和競(jìng)爭(zhēng)分析設(shè)計(jì)可量化的SLA體系 3、Break down complex issues into high-credibility conclusions; result-driven; collaborate with frontline teams to turn insights into fulfillment optimizations.具備拆解復(fù)雜問題的經(jīng)驗(yàn)，輸出高可信度的結(jié)論，結(jié)果導(dǎo)向，需要聯(lián)動(dòng)前線推動(dòng)調(diào)研成果轉(zhuǎn)化為履約優(yōu)化動(dòng)作 4、Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.可將英文作為工作語(yǔ)言，具備良好的跨文化適應(yīng)能力和敏感度，能夠在多元文化環(huán)境中高效工作 崗位亮點(diǎn) 1、Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.與全球競(jìng)爭(zhēng)者同臺(tái)競(jìng)技：拓寬你的國(guó)際商業(yè)視野，積累實(shí)戰(zhàn)經(jīng)驗(yàn) 2、 Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.與來自26個(gè)國(guó)家的同事合作：在真正國(guó)際化的環(huán)境中體驗(yàn)多元文化與創(chuàng)業(yè)精神 3、 Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that’s rapidly evolving.加入高速發(fā)展的業(yè)務(wù)：參與塑造外賣行業(yè)的未來，為這一快速演變的行業(yè)做出貢獻(xiàn)