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1. File and retrieve corporate documents, records, and reports in relation to work orders, engineer time cards, warranty claims, and customer invoices.

1. 歸檔和檢索公司文件、記錄和報(bào)告，包括工單、工程師工時(shí)卡、質(zhì)保索賠及客戶發(fā)票相關(guān)文件。 2. Act as the contact and liaison between the customer and the maintenance department in matters of scheduling future work and invoicing work after completion. 2. 作為客戶與維護(hù)部門之間的聯(lián)系橋梁，協(xié)調(diào)未來(lái)工作的安排，并在工作完成后進(jìn)行發(fā)票結(jié)算。 3. Provide a total cost estimate for the work to be performed: labour, material, and outside services. 3. 提供工作總成本估算，包括人工、材料及外部服務(wù)費(fèi)用。 4. Continuously improve the job estimate, planning, and scheduling by receiving feedback from maintenance supervisors, maintenance leads, production supervisors, engineers, and production planners. 4. 通過(guò)收集維護(hù)主管、維護(hù)組長(zhǎng)、生產(chǎn)主管、工程師及生產(chǎn)計(jì)劃員的反饋，不斷改進(jìn)工作估算、規(guī)劃和調(diào)度。 5. Identify and secure all parts and material required to complete the work by providing stores with the work order. 5. 識(shí)別并確認(rèn)完成工作所需的所有零件和材料，并向倉(cāng)庫(kù)提供工單。 6. Maintain strong relationships with Original Equipment Manufacturers (OEMs) to improve the company’s ability to file claims efficiently and recover settlement amounts. 6. 維護(hù)與原始設(shè)備制造商（OEM）的良好關(guān)系，提高公司高效提交索賠及回收結(jié)算金額的能力。 7. Ensure compliance with all OEM requirements and warranty procedures, including proper documentation (files/warranty service records) and retention of all warranty claims; ensure all processing and reporting of warranty claims are completed in a timely manner. 7. 確保符合所有 OEM 要求及質(zhì)保流程，包括所有質(zhì)保索賠的正確文檔（文件/質(zhì)保服務(wù)記錄）存檔及保留，確保所有質(zhì)保索賠的處理和報(bào)告及時(shí)完成。 8. Manage daily operations of warranty and planning departments, including workload, work in progress (WIP), OEM compliance, and other warranty or planning issues or concerns. 8. 管理日常質(zhì)保及計(jì)劃部門的運(yùn)營(yíng)，包括工作負(fù)載、在制品（WIP）、OEM 合規(guī)性及其他質(zhì)保或計(jì)劃相關(guān)問(wèn)題。 9. Develop and monitor reports for reimbursement rates, service letters, claims, and activities. 9. 制定并監(jiān)控報(bào)表，包括報(bào)銷率、服務(wù)通告、索賠及相關(guān)活動(dòng)。 10. Solve problems creatively with a high level of energy and initiative. 10. 以創(chuàng)造性思維解決問(wèn)題，并展現(xiàn)高度的工作熱情和主動(dòng)性。 11. Any other tasks which may be required by management. 11. 完成管理層可能交辦的其他任務(wù)。 Experience / Skills 經(jīng)驗(yàn) / 技能 1. Education: Bachelor’s Degree or above. 1. 學(xué)歷： 本科及以上學(xué)歷。 2. Experience: 3+ years in technical admin or planning, preferably in aviation. 2. 經(jīng)驗(yàn)： 3 年以上技術(shù)管理或計(jì)劃相關(guān)經(jīng)驗(yàn)，航空行業(yè)經(jīng)驗(yàn)者優(yōu)先。 3. Skills: Proficient in Microsoft Office and ERP systems. Strong organizational, analytical, and communication skills. Familiar with OEM requirements and industry regulations. 3. 技能： 熟練掌握 Microsoft Office 及 ERP 系統(tǒng)，具備較強(qiáng)的組織能力、分析能力和溝通能力，熟悉 OEM 要求及行業(yè)法規(guī)。 4. Problem-Solving: Proactive and creative in addressing challenges. 4. 問(wèn)題解決： 積極主動(dòng)，具備創(chuàng)造性問(wèn)題解決能力。