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Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times. 確保禮貌高效的處理客人咨詢或需求。 Ambassador of the Accor Loyalty program Le Club Accor Hotels and Advantage Plus. 雅高會員忠誠計劃和A佳卡。 Enroll Le Club Accor Hotels New members in order to reach the target fix by Accor. 注冊Le Club Accor Hotels新會員，已達到雅高標準。 Perform check-in, check-out or room change procedures. 執行入住，退房和換房程序。 Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation. 根據酒店規定和當日匯率換外幣或旅行支票。 Encourage guest to complete the hotel satisfaction survey in order to reach the monthly target. 邀請每位顧客完成酒店滿意度調查以達到每月目標。 Be aware of the complete range of services and facilities which are offer at the Sofitel Harbin. 熟知哈爾濱索菲特大酒店的服務設施。 Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer. 查詢每日預抵明細，與賓客關系主任合作確保根據客人狀態和喜好合理分房。 “Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time. 隨時提供美輪美奐的服務，確保客人隨時對酒店有積極印象。 Ensure that all Ambassadors wear uniform according to the Sofitel Standard. 確保所有員工根據索菲特標準穿著制服。