職位描述
? Assist to ensure that the RB&E activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
? 協助確保“食品飲料”活動符合各自的“企業戰略”,并且酒店行動已在適當情況下實施。
? Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期舉行部門通訊會議,確保部門通報和會議有效,并在必要時進行
? Restaurant/Bar Sales & Customer Relationship.
餐廳/酒吧銷售和客戶關系。
? Solicit new and existing guests in RB&E to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, private room and table visits, written communication and file maintenance.
征求新客人和現有客人達到/超過收入目標。這將包括電話征求,外部銷售電話,現場檢查
私人房間和桌面訪問,書面溝通和文件維護
? Permanently extending guest preferences and database.
永久擴展訪客偏好和數據庫
? Actively offering the hotel RB&E facilities and building/maintaining guest relationship.
積極提供酒店RB&E設施,建立/維護客人關系。
? Actively creating customer loyalty by personal conversations, written correspondence, phone calls.
通過個人對話,書面通信,電話積極創造客戶忠誠度
? Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.
準備與部門成員的年度營銷計劃,作為RB&E部門年度營銷計劃的基礎
? Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
不斷評估當地,國內和國際市場趨勢,供應商和其他酒店/餐廳業務,以確保酒店的運營保持競爭力和前沿。
? Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.
不斷尋求營銷和公共關系的機會,提高意識和最終的業務。
? In charge of all RB&E promotions and marketing programmes; liaise with suppliers, PR.
負責所有餐飲部促銷和營銷計劃;與供應商聯絡。
? Develop strategies and tactics approved by the EAM of RB&E, to achieve goals and performance standards in RB&E.
制定行政助理經理批準的戰略和策略,以實現餐飲及宴會部的目標和績效標準。
? Coordinate weekly marketing meetings and follow up all activities.
協調每周營銷會議并跟進所有活動。
? Create marketing plans to increase revenue and generate business.
制定營銷計劃來增加收入并產生業務。
? Develop and follow up on action plans related to RB&E activities and Promotions.
制定和跟蹤與餐飲部活動和促銷相關的行動計劃。
? Secure all the necessary materials for promotions.
確保所有必要的材料進行促銷。
? To assist marketing department with proofing and checking (for RB&E items including special menus and collaterals) for artwork.
協助營銷部門進行打樣和檢查(包括特殊菜單和附屬物)作藝術品。
? Follow up on calendar / matrix schedule.
跟進日歷/矩陣表。
? Ensure all the RB&E promotional materials are sent to target customers.
確保將所有餐飲部宣傳資料發送給目標客戶。
? Work closely with PR on RB&E promotions.
與PR與餐飲部促銷活動緊密合作。
? Maintain and expand networks for RB&E PR exercise.
保持和擴大餐飲部PR運動網絡。
? Explore opportunities to develop and execute promotions that support RB&E PR exercise.
探索開發和執行支持餐飲部 PR運動的促銷活動的機會。
? Attend the various events to build the relationship in the local market.
參加各種活動,在當地市場建立關系。
? Coordinating menus with RB&E, Culinary and Marketing.
與餐飲部,烹飪和營銷協調菜單。
? Assisting collateral designs and printing out the required menus.
協助抵押品設計并打印所需的菜單。
? Drive the RB&E promotion within the given time frame of the action plans.
在行動計劃的給定時間內推動餐飲部促銷活動。
? Analyse the P&L for the promotion.
分析促銷的損益表。
? Coordinate food promotions with overseas guest chefs.
與海外客座廚師協調食品促銷活動。
? Set up, administer the RB&E voucher process.
設置,管理餐飲部憑證流程。
? Conducting marketing research, competitor analysis and identify the key issues.
進行市場研究,競爭對手分析,確定關鍵問題。
? Producing the monthly RB&E marketing report.
生成每月餐飲部營銷報告。
? Assist EAM with forecasting and budgeting.
協助負責預算和預算。
? Oversee and assist in the recruitment and selection of all restaurant colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.
監督和協助招聘和選擇所有餐廳同事。在招聘和使用基于能力的方法選擇同事時,遵守酒店指南。
? Oversee the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
監督所有食品和飲料同事的準時性和外觀,確保他們穿著正確的制服,并保持高標準的個人外觀和衛生。
? Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
通過適當的培訓,指導和/或指導,發揮他們的技能和能力,最大限度地發揮同事的成效。
? Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.
與同事進行年度績效評估,并支持他們的專業發展目標。
? Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.
通過持續反饋和月度會議,協助部門培訓師的發展。
? Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.
與培訓經理和部門培訓師協調,為同事制定并實施有效的培訓計劃。
? Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
監督每周工作計劃的編制和發布,確保其反映業務需求和其他關鍵績效指標。
? Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
鼓勵同事具有創造性和創新性,挑戰并認識到他們對于運營成功的貢獻
? Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持,展示和強化尼依格羅酒店價值觀和文化特征。
? Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.
確保所有同事完全了解并遵守同事的規章制度。
? Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
確保同事遵守與火災和危險安全以及安全相關的所有酒店,公司和地方規則,政策和法規。
? Responsible for implementing the Restaurant Rev Management Program.
負責實施餐廳管理計劃。
? To do all analysis.
做所有分析。
? Analyse each promotion Profit and Loss.
分析每個促銷損益。
? Prepare monthly reports, that consist of Restaurant Progress Chart, Competitive Analysis, Positioning Statement, Guest Utilization.
準備月度報告,包括餐廳進度表,競爭分析,定位聲明,訪客利用。
? Exercise responsible management and behaviour at all times and positively representing the hotel management team.
隨時負責管理和行為,并積極代表酒店管理團隊。
? Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
理解并嚴格遵守《員工手冊》中制定的規章制度以及酒店有關消防、衛生、健康和安全的政策
? Ensure high standards of personal presentation and grooming.
確保高標準的個人介紹和儀容儀表。
? Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根據行業、公司和酒店的要求,應對餐飲功能的變化。
? Attend training sessions and meetings as and when required.
必要時參加培訓課程和會議。
? Carry out any other reasonable duties and responsibilities as assigned.
執行分配的任何其他合理職責。