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Job Responsibilities: 1. Be responsible for communication with customers or agents, arrange for shipment export & import. 2. Be responsible for answering the whole process together with documentation, such as: receiving order, overseas confirmation, booking, transportation, goods inspection, customs declaration, delivery and shipment tracking, etc. 3. Establish effective communication with partners and customers effectively, provide good customer service and timely response to inquiries. Be responsible for handling all kinds of emergencies and promptly report to the leader. 4. Process relevant documents, expenses, invoices, etc. in accordance with the requirements of the company's internal processes. 5. Carry out other duties as assigned by the line manager and department head. ? Job Requirements: 1 College degree or above, Bachelor's degree or CET-4 preferred. 2 More than three years' experience in full container sea freight operations, experience in shipping company operations is preferred. 3. Good English reading and writing, with the ability to deal with emails on a daily basis; 4. Integrity, unity and sophistication. 5. Strong interpersonal communication skills and team player. 崗位職責：? 1. 負責與客戶或者代理進行聯系，安排貨物的出口和進口事宜； 2. 與單證同事配合完成貨物出運整體流程。如接收訂單、海外確認、訂艙、運輸、查貨、報關、交貨和貨物跟蹤等； 3. 與合作伙伴、客戶建立有效溝通，解決過程中出現的各種突發問題并及時向上級匯報。 4. 按照公司內部流程要求，處理相關文件、費用、賬單等。 5. 其他經理和主管委派的工作 任職要求：? 1.專科及以上學歷，本科或CET-4優先考慮。 2三年以上海運整柜操作經驗，有船公司操作經驗尤佳。 3. 英語讀寫良好，具有日常處理郵件的能力； 4.正直、團結、精進。 5.具有較強的人際溝通能力和團隊意識。 ?