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SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO（具體職責包括但不限于）: BASIC FUNCTION（基本職能）: ● Responsible for managing overall service order process through SAP, including quotation, cost calculation, service order forecast, order entry, repair sales KPI and service centre inventory management. ● 負責通過SAP管理服務訂單的整個流程。整合服務的整個計劃流程，同時負責維修分析服務訂單的預測，以及訂單輸機，實現銷售KPI， 同時負責庫房管理。 ● 通過SAP管理維修中心維修訂單，熟練使用SAP系統準確、及時錄入維修訂單。倉庫管理，辦公室文件整理、歸檔。參考維修產能狀態協助維修中心經理制定維修日計劃、月計劃，并督促完成。 PRIMARY DUTIES（主要職責）: ● Familiar and utilize SAP to manage service order, including enquiry creation, quotation, price confirmation, returned seal registering, order entry, procurement request release, wok order release, TECO and billing. ● 利用SAP管理服務訂單，包括從創建服務訂單、報價、確認報價、零件接收、TECO、開發票整個流程 ● Be familiar with SAP SM model, ensure data up to date and accurate. Error rate is less than 3%. Using SAP to analyse service KPI. ● 熟練使用SAP SM模塊，及時、準確錄入維修訂單，確保系統數據的準確性。每年度維修訂單”系統狀態“和“用戶狀態”錯誤率不超過3%。通過SAP來分析服務的KPI ● Provide service order output forecast and KPI analysis. ● 熟悉公司維修中心KPI，確保維修訂單數據的真實并盡力滿足KPI要求。每年度KPI超期不超過5% ● Responsible on tracking service order progress and timly coodinate with related function in order to meet customer needs. ● 負責服務訂單的跟進: 維修訂單的狀態跟進，提醒、配合服務中心經理跟進維修訂單進度。配合服務中心經理完成各項維修任務，督促區域銷售及時下合同確保WCAO超期訂單數量不超過30個，及時收款確保TECO NO BILLING訂單的數量不超過30個。質量反饋訂單的及時錄入及關閉。 ● Responsible to update order status and action required during daily accountability meeting. ● 負責在每天的服務晨會與服務團隊溝通服務訂單的狀態和行動計劃。 ● Work with central operation in Tianjin for the waiting part’s delivery, ensure the parts arrival on time. ● 負責與天津工廠運營團隊就零件交付時間進行日常溝通、督促。及時與運營團隊及其它各維修中心協調緊急需求及超期需求。確保維修中心OTD數據的持續提升。 ● Propose continue improvement ideas based on the gap between service KPI target and actual performance. ● 根據服務KPI，以及與實際情況的差距，督促服務團隊改善工作 ● Be responsible for service centre inventory management, including daily goods in/out, parts picking for work order, inventory counting, and customer inventory management based on agreement. ● 負責管理庫房。每年庫存零件至少一次進行100%盤點，達到賬實相符率98%以上。及時收貨，檢查訂單到貨狀態。收貨及時率不低于99%，準確出庫零件，COGI錯誤為“0”， 訂單出貨準確率達到100%。 ● Daily team and subsidiary activity administration. ● 服務中心日常的行政工作支持。負責辦公區域及庫房的5S管理 ; 負責辦公區域的衛生，辦公室水電費、電話費繳納，負責分公司報稅、營業執照年檢。負責辦公室文件整理、歸檔工作。 ● Report all kinds of customer complaints to the relevant departments in a timely manner in the form required by the company ● 及時的將各類客訴以公司要求的形式報告給相關的部門。 ● Other duties as assigned. ● 公司安排的其他工作。 OCCUPATIONAL ENVIRONMENTAL, HEALTH AND SAFETY DUTIES（職業環境、健康及安全職責）: ● Cares for the environmental, health and safety of self and others. ● Follows workplace procedures and instructions at all times. ● Maintains tools, equipment, and facilities to make sure of safe performance and good OHS practice. ● Identifies and reports unsafe, unhealthy or hazardous working conditions. ● Uses personal protective equipment as required. ● Does not engage in practical jokes that could harm the health or safety of another person. ● 關心自身和他人的環境、健康和安全。 ● 始終遵守工作場所的程序和指示。 ● 維護工具、設備和設施，以確保安全性能和良好的職業健康安全實踐。 ● 識別并報告不安全、不健康或危險的工作條件。 ● 根據需要使用個人防護設備。 ● 不參與可能危害他人健康或安全的惡作劇。 EDUCATION AND WORK EXPERIENCE REQUIREMENTS （學歷及工作經驗要求）： ● 本科及以上學歷，有機械專業或相近專業的教育背景Bachelor degree or above.Major on Mechanical engineering is preferred ● 至少3年以上機械行業的工作經驗 At least 3 years’ experience in mechanical industry ● 熟練使用SAP軟件進行訂單的日常操作 Good at SAP or other ERP system ● 數據分析技能，能夠依據SAP數據做出數據分析 Skill for data analysis. ● 精通EXCEL基本技能 Fluent on EXCEL. ● 熟練使用微軟辦公軟件如 MS Office (particularly Excel), MS Outlook, Fluent on Office, outlook tools ● 能夠使用英語作為工作語言進行口頭和書面交流Can use English as a working language both in verbal and written. ● 保持與利益相關者良好關系的能力Ability to develop and maintain good relationships with related stakeholders. ● 工作態度熱情、積極主動，良好的客戶服務意識Enthusiastic working attitude, proactive, good customer service awareness. ● 不計較個人得失，有奉獻精神 Dedication regardless of personal gains and losses ● 具有較強的責任心、團隊協作精神及抗壓能力Responsible, teamwork spirit, able to work under pressure