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Responsibilities崗位職責: 1、Service support. Solve organization and product issues related to software, hardware, network and clinical applications and so on;提供現場支持和電話支持，解決與軟件、固件、網絡及其臨床應用相關的問題等； 2、Responsibility to improve customer experience and satisfaction through problem solving；以提升客戶體驗為己任，通過問題的解決和升級來提高客戶的滿意度； 3、Solve problems timely and good communicate with customers to establish good relationship; Ensure all issues are resolved.利用必要的資源及時解決問題；直接與客戶溝通，建立良好的關系；與客戶保持聯系，確保所有問題都得到解決； 4、New product installation ang training.支持新產品的介紹、使用培訓和初次安裝； 5、Responsible for reporting to customer support team;負責向內部/外部客戶支持團隊匯報情況； 6、Technical support and customer service support; Complete machine installation and maintenance in time; Sign contract and follow up;根據需要作為技術支持和客服支持參與工作；及時完成機器安裝、保養維護工作；嚴格遵守公司的運作流程，完整填寫、及時上交維修記錄單；零備件及保修合同的簽訂和跟蹤； 7、Provide technical support for sales and application;根據需要為銷售和應用提供技術支持，對客戶提供以及日常使用提供技術咨詢支持； 8、Others;領導交辦的其他任務； Qualifications任職要求： 1. Bachelor degree, major in biomedical engineering/electronic information science and technology/nuclear medicine/imaging related;本科及以上學歷，生物醫學工程/電子信息科學與技術/核醫學/影像學相關專業； 2. At least 3 years experience in installation of CT or nuclear medical imaging equipment is advantage;有3年以上CT和核醫學影像設備安裝/維護經驗者優先考慮； 3. Basic skills and ability to handle computer software installation, motor assembly;擁有處理電腦軟件安裝和更新、電機組裝的基本技能和能力； 4. Good communication and service skills;基于客戶服務理念的良好溝通表達能力和演示能力； 5. Ability to solve problems independently;具備獨立思考及解決問題的能力； 6. Proactive, responsible and team player;積極主動，認真負責，具有團隊合作精神； 7. Frequent travel is acceptable;可以接受頻繁出差。 8、Fluent English;英語聽說讀寫流利。