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崗位職責(zé)：Responsibilities： 1. Assist customers with their inquiries and concerns in (English) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors. ach to work. 任職要求Requirements： 1. Proficiency in both verbal and written (English)； 2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; 3. Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; 4. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); 5. Positive and forward-thinking attitude, with a diligent and result-orientated appro 班次：二個(gè)崗位大夜班和輪班2選一 固定大夜班（23：00-次日 8 ：00 中間一小時(shí)休息）； 固定小夜班（15：00- 24：00 為主，淡季可以協(xié)調(diào)早班 7 ：00-16：00 輪班）； 薪資分為三部分：稅前固定薪資 7100+績(jī)效獎(jiǎng)金+班次補(bǔ)貼 輪班（小夜班）團(tuán)隊(duì)綜合范圍稅前 10-11K ，大夜團(tuán)隊(duì)綜合范為 12-15K。 福立待遇：入職五險(xiǎn)一金， 第一年按 7384 基數(shù)繳納，第二年開始按上一年的月薪平均進(jìn)行繳納。 公積金 7% 帶薪 年假：法定 5 天+工齡（以人選社保繳納年數(shù)計(jì)算） 有年終獎(jiǎng)金（一個(gè)月）