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· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review · 分析酒店整體的和各部門的培訓需求，針對需求制定策略，用培訓業務計劃書的形式呈交給總經理和行政委員會審閱。 · Familiarize yourself with the IHG HR and Training Standards, localizing where necessary · 使自己了解洲際酒店集團人力資源和培訓的規范，必要之處進行本地化處理。 · Ensure effective training programs are in place for the following: · 確保在以下方面有效的執行培訓計劃： o New Employee Orientation o 新員工入職 o Train the Trainer o 培訓培訓師 o Customer Service Training o 賓客服務培訓 o Technical job specific training (through certification of departmental standards and procedures) o 技術性職位的專門培訓(部門規范程序證書) o Supervisory Skills Training o 監督管理技能培訓 o Management Development o 管理層發展 o Fire, Life and Safety Training o 消防和生命安全培訓 o Selling Skills o 銷售技巧 o Employee retraining o 員工再培訓 · Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved · 監督每個部門培訓業務計劃的進展，確保實現培訓目標。 · Maintains all hotel training records · 保存酒店全部的培訓記錄。 · Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development · 建立培訓圖書館，配備書籍，錄像，記錄和視聽資料來協助培訓師的培訓計劃以及員工的個人發展。 · Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective · 與部門領導一起設計、制定和執行能夠符合具體的部門要求的培訓計劃，確保培訓課程方案的制定，以及培訓的有效性。 · Attend departmental training session and critique performance · 參加部門的培訓課程，評估表現。 · Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc · 利用洲際酒店集團的基本測量標準監測培訓計劃的成果，并進行相應的修改。如CAPS，顧客滿意指標(GSI)，預算完成情況等。 · Assist Department Trainers in preparing and conducting departmental training and assess accordingly · 協助部門培訓師準備和進行部門培訓并進行評估。 · Prepare and monitor training programs for: · 制定和監督為以下人員提供的培訓項目： o Management Trainees o 管理培訓生 o Work Experience o 實習生 o Hotel School Trainees, etc o 酒店學校實習生等 · Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training · 與能夠協助提供高級或專業培訓的專業人士取得聯系。 · Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs · 確保部門領導遵守自己的職責為員工提供有關部門規范程序的培訓。 · Produce monthly training reports for your Manager and the General Manager including: · 為上級經理和總經理編制以下月度培訓報告： o Internal Training Programs conducted: o 完成的內部培訓項目： n Who attended n 參加人 n Number of people attended n 參加人數 n Duration of training n 培訓時間 n Who trained n 培訓師 n Cost of delivery (including labor costs) n 培訓成本(包括人工成本) n Anticipated return on investment and/or training goal n 預計的收益和培訓目標 o External training programs attended: o 參加的外部培訓項目： n Who attended n 參加人 n Number of people attended n 參加人數 n Duration of training n 培訓時間 n Who trained n 培訓師 n Cost of delivery (including labor costs) n 培訓成本(包括人工成本) n Anticipated return on investment and/or training goal n 預計的收獲和培訓目標 · Liaise with other IHG Training Managers to share experiences and resources · 與洲際酒店集團的培訓經理們保持聯系，交流經驗，交換資源。 · Liaise with educational institutions conducting hospitality and training courses · 同從事旅游服務和培訓課程的教育機構保持聯系。 · Maintain current information and records of suppliers of training resources and materials · 更新培訓資源和資料供應商的信息和記錄。 · Delivers briefings of all internal programmes to executive management and department heads · 為行政管理層和部門領導提供所有內部培訓計劃的介紹。 · Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager · 按照地區人力資源總監和總經理的指示為本地區的工作效力。 · Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines · 為按照公司的指導方針進行的正式的員工績效考核和鑒定提供建議。 · Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance · 向員工提供工作指導、咨詢，必要時對其進行批評處分，并提供建設性反饋意見以便提高工作績效 · Regularly communicates with staff and maintains good relations · 定期與員工交流思想，保持良好的員工關系。 注：國際品牌酒店工作經驗！！！！