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Responsibilities:

Handle China accounts, receive & process orders, contract review, delivery confirmation and customer complaints Manage orders effectively & timely in compliance with our Global procedures and agreed service levels Collect feedback from customer/manufacture, identify issues and implement solutions with input of internal team Collaborate with sales teams in forecast management, and order intake progress tracking Develop and manage reports that provide actionable insights into sales performance, forecasting, and KPIs Support onboarding and training of new customer/manufacture and provide tools and resources that enable their success Monitor backlog movement and track the customer payment schedule Support the sales team by optimizing process and tools to improve efficiency Coordinate products issues by clarifying complaints, determining the cause, and offering appropriate solutions Identify gaps or inefficiencies in order management processes and propose strategic improvements