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職位描述 宜家亞洲業務運營中心 我們的任務主要是為宜家在亞太地區的業務單位提供人力資源和財務領域的服務。我們承擔了業務單位的事務性工作，使他們能夠專注于自己的核心業務。 我們的人力資源服務包括人事信息維護和薪資。我們的財務服務包括應付帳款、運營會計和員工報銷。 我們每月處理超過13萬份工資單，每年處理130多萬張發票和9萬多份員工的報銷申請。我們為新店及新的業務國家提供共享服務，從而支持宜家未來的業務擴張。此外，我們還提供人力資源和財務相關的系統支持，目前服務覆蓋中國、美國、加拿大、日本、韓國、印度、澳大利亞和瑞典。 Main Responsibilities Receive the queries of internal employees by calls or emails and register the case accordingly in system Receive the queries of external suppliers/vendors by calls or emails and register the case accordingly in system Solve the problems and provide the solutions/answers on 1st level Assign the case to 2nd level support to ensure professional and timely response to coworkers Collecting the frequent asked questions and working on the standard answers Key competencies: Good understanding to customers’ needs and feeling Service-minded attitude to solve the problems Proficiency in working in a Windows-based computer environment and with Microsoft Office Good English, Chinese, Korean (oral and written) A clear understanding of and a passion for IKEA core values Education and experience: Grade 3/4, bachelor degree in Japanese/Korea, HR/Finance related is preferred. Customer Service related experience is preferred. Multi-national companies related experience is preferred