職位描述
IT服務
主要職責
- 根據 WPP 標準，為 WPP 員工、旗下各個機構以及來訪客戶提供卓越的現場 IT 支持
- 根據需要為各地辦事處提供遠程支持
- 確保桌面和標準技術服務（包括會議室視聽設備）得到維護和支持
- 與業務用戶建立牢固的關系，了解他們的需求并提供量身定制的服務支持
- 對用戶進行 IT 服務、IT策略以及最佳IT實踐方面的培訓
- 在工單系統中準確記錄所有 IT 參與的事件，以便進行報告和績效跟蹤
- 管理入職和離職流程，包括賬戶管理和資產管理
- 與內部和外部團隊合作及時解決初級級和中級事件
- 維護安全協議并監控第三方參與
- 支持用戶和辦公室搬遷、硬件/軟件部署和保修更換
- 管理 IT 資產采購、庫存和生命周期
- 促進IT基礎架構設施更新并排除設備的一般故障
- 支持集團的合規性活動
- 非工作時間提供支持
- 根據需要執行其他職責
- Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
- Provide remote support to regional offices as needed
- Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
- Build strong relationships with business users, understanding their needs and delivering tailored support
- Champion a customer-focused approach, empowering end users to make the most of technology tools
- Educate users on IT services, policies, and best practices
- Accurately log all IT engagements in the ticketing system for reporting and performance tracking
- Manage onboarding and offboarding processes, including account administration and asset management
- Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
- Maintain security protocols and monitor third-party engagements
- Escalate complex issues to Infrastructure or Management teams when required
- Support user and office relocations, hardware/software deployments, and warranty replacements
- Manage IT asset procurement, inventory, and lifecycle
- Contribute to the Service Desk knowledge base and documentation
- Collaborate with global IT functions to implement standards and support local business needs
- Facilitate infrastructure refreshes and basic device troubleshooting
- Support software licensing reviews and compliance activities
- Be available for occasional out-of-hours support
- Perform other duties as required
- 3-5 年的 IT 幫助臺或桌面支持經驗
- 這是一個 100% 的現場職位;您必須在我們指定的辦公地點工作
- 在 Windows 和 Mac OS 方面具有強大的跨平臺專業知識;以及視屏會議系統技術的應用知識
- 出色的解決問題的能力和積極主動的態度
- 理解用戶的訴求且掌握與不同用戶有效溝通的技巧
- 跨團隊協作，并建立起良好的關系
- 較強的英語書面和口頭溝通能力（需要較高的水平）
- 有效的時間管理和優先級排序能力
- 可以在壓力下仍然保持專業、平易近人的舉止
- 3–5 years’ experience in IT help desk or deskside support roles
- This is a 100% on-site role; you must be able to work from one of our designated office locations
- Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
- Excellent problem-solving skills and a proactive, can-do attitude
- Empathy and effective communication skills with diverse end users
- Ability to build trust-based relationships and collaborate across teams
- Strong written and verbal English communication skills (advanced level required)
- Effective time management and prioritization abilities
- Professional, approachable demeanor under pressure
工作地點
無錫濱湖區K-Park服務中心大廈4號樓9樓
熱門公司推薦
- 霸王茶姬招聘
- 肯德基招聘
- 順豐招聘
- 美團招聘
- 京東招聘
- 餓了么招聘
- 比亞迪招聘
- 中國一汽招聘
- 北京汽車招聘
- 蔚來招聘
- 東風汽車招聘
- 長城汽車招聘
- 奇瑞汽車招聘
- 理想汽車招聘
- 長鑫存儲招聘
- 天江藥業招聘
- 藍月亮招聘
- 安踏招聘
- TCL招聘
- 海信招聘
- 聯想招聘
- 海康威視招聘
- 寧德時代招聘
- 中興招聘
- 新松招聘
- 京東方招聘
- 申通招聘
- 圓通招聘
- 中通招聘
- 百世物流招聘
- 德邦物流招聘
- 麥當勞招聘
- 星巴克招聘
- 海底撈招聘
- 蜜雪冰城招聘
- 瑞幸招聘
- 雀巢招聘
- 騰訊招聘
- 百度招聘
- 快手招聘
- 字節跳動招聘
- 新華網招聘
- 小米招聘
- 招商銀行招聘
- 中信銀行招聘
- 北京銀行招聘
- 興業銀行招聘
- 交通銀行招聘
- 建發集團招聘
- 中國移動招聘
- 中國聯通招聘
- 中國電信招聘
- 中糧集團招聘
- 國藥控股招聘
- 中廣核招聘
- 中國船舶招聘
- 強生中國招聘
- 匯豐中國招聘
- 宜家招聘
- 立邦中國招聘
- 伊利招聘
- 青島啤酒招聘
- 京港地鐵招聘
- 寶馬招聘
- 小鵬汽車招聘
- 華為招聘
- 特斯拉招聘
- 吉利招聘
- 奔馳招聘
- 海爾招聘
- 美的招聘
- 京東方招聘
- 施耐德電氣招聘
- 德邦物流招聘
職位發布者
Lesley/人事主管
立即溝通
達邦(上海)管理有限公司WPP(NASDAQ: WPPGY) is the world’s leading communications services group, providing national, multinational and global clients with advertising; media investment management; information, consumer insights; public relations& public affairs; branding& identity, healthcare communications, direct, digital, promotion& relationship marketing.
公司主頁