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Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. THE ROLE Payroll Associate RESPONSIBILITIES Works as the first point of contact in the delivery centers for Client HR Representative in a Managed Services delivery model: · Handles and tracks incoming calls, e-mails, faxes · Handles / Creates tickets in HR Workspace · Categorizes and prioritizes queries, requests and issues · Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model · Responds to information or enquiry requests requiring a significant level of expertise: · Responds to complex HR and labor legislation questions · Analysis and solves client’s questions, problems and / or requests efficiently and effectively · Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) Processing and Controls: · Personnel Administration Data Processing & Controls · Personnel Administration data validation · Master Data Consistency Check · Official Reporting on Personnel Administration Data · Garnishments data entry and administration · Time Data Processing and Controls · Time Data Validation · Time Data Consistency Checks · Runs Time Data Evaluation and corrects/reports errors · Payroll Processing and Controls · Pre-Payroll Processes · Monitors payroll process · Confirms Master data, time & payroll data completeness · Escalates legal changes to AMO, tests and ensures implementation in the productive environment · Confirms Configuration completeness · On-Cycle Payroll Processes · Runs Payroll and control results · Processes Bank Files · Post-Payroll Processes · Payslips · Posting to accounting · Social security reporting · Tax reporting · Delivery of information to 3rd parties · Payroll Activities out of Payroll Process · Underpayment management · Overpayment management · End of Year Activities · Ensures SAP Payroll Calendar implementation · Generation / Transfer time quotas · Reconciliations and legislative reporting · Inbound & Outbound Interfaces Administration · Monitors interfaces · Identifies & communicates systems errors · Escalates configuration errors to AMO · Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope) REQUIREMENTS ·A good understanding of HR and/or payroll processes. ·An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role. ·The ability to follow customer service standards. ·A good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently. ·A good understanding of external, client and internal compliance requirements. ·The ability to apply relevant business controls and escalate compliance issues where they arise. ·The ability to provide proactive updates, follow-up on activities and inform others when work is completed. ·Bachelor degree or equivalent. ·1-2 years’ relevant experience. ·Good understanding of Microsoft office software and computer technology. ·Ability to demonstrate excellent customer service/support skills. ·Ability to demonstrate excellent written and oral communication skills. ·Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.