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職位描述： 1、根據現場的業務量情況，支持跨平臺多技能人力的Profile調配，協助處理及報備項目突發問題，例如賬號及權限問題管理，確保正常接線及避免合規問題 2、實時監控員工遵守班表的情況，協助小組經理監控員工每天出勤以及遵守班表的情況，協助WFM 經理以及項目經理提高項目的計費使用率。 3、確保及時準確地提供login efficiency 及其他項目指標數據分析和報告

職位要求： 1. 具有較強的excel，PPT，等其他辦公軟件知識, 尤其是excel公式和數據透視表，以及圖表的使用） 2. 能夠快速響應，短時間內采取行動并行之有效 3. 清晰的邏輯思維能力，了解客戶服務中心關鍵指標的計算 4. 良好英語口語及書寫能力 5. 最好有做過WFM 相關工作經驗

行政班時間，偶爾需要8-17點班次

English Version Site Admin (L10) R&R -Support the adjustment of cross-platform multi-skilled manpower profiles according to real time volume of the site -According to the on-site situation, maintain the CS system, assist in handling and reporting project emergencies -Account and access management to ensure normal CS business and avoid compliance issues -Responsible for coordinating the migration, switching and test feedback of various systems in the project -Responsible for some client required and internal use reports, and monitor the adherence to schedule in real time -Assist the project manager to reasonably arrange offline activities and the use of non-output status -Assist the project manager to ensure that the employees’ work online meet requirement -Assist WFM managers and project managers to increase the billing rate of the project -Assist the team leaders to monitor the daily attendance of employees and schedule conformance -Real-time and accurately remind the team leaders of the status of employees who do not comply with the schedule -Ensure timely and accurate provision of login efficiency and other account key metrics data analysis and reporting -Be able to complete the work well with little supervision and time constraints Requirements -Have strong knowledge of excel, PPT, and other office software, especially excel formulas and pivot tables, as well as the use of charts -Be able to respond quickly and act in a short period of time -Clear logic, has a very clear understanding on call center related KPIs -Good oral & written English -Can work on shifts, and not fixed weekends mode, China PH may need on duty -Better to have WFM related work experience