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· Reports directly to and communicates with the FrontOffice Manager on all pertinent matters affecting guest service and hoteloperations. · 直接向前廳部經(jīng)理匯報并就所有與賓客服務(wù)及酒店運作相關(guān)的問題進行溝通。 · Provides functional assistance and direction to alldepartments. · 向所有部門提供功能性支持和指導。 · Cooperates, coordinates and communicates with otherhotel departments as required. · 按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通。 · Reacts to situations to ensure guests receiveprompt attention and personal recognition throughout the hotel · 對各種狀況做出反應(yīng)，以確保來賓被及時的禮貌接待并得到充分的注意和重視。 · Responds to guest needs and resolves relatedproblems · 就客人的需求做出反應(yīng)并解決相關(guān)問題。 · Supervises and directs Reception and Reservationspersonnel. · 對接待部和預訂部工作人員進行監(jiān)督和指導。 · Supports and assists Front Office personnel and alldepartments at peak periods. · 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助。 · Ensures VIPs and priority club guests receivespecial attention · 保證貴賓和優(yōu)悅會會員受到特別關(guān)照。 · Inspects front of house and back of house regularlyfor cleanliness. · 定期檢查一線各部門和二線各部門的清潔狀況。 · Assists Guest Relations in greeting, rooming, andsending off VIP guests. · 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時送行。 · Monitors appropriate standards of conduct, uniform,hygiene, and appearance of staff. · 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。 · Provides input for Front Office meetings. · 為前廳部會議提供信息 。 · Promotes inter-hotel sales and in-house facilities. · 促進店際銷售及推銷酒店內(nèi)的設(shè)施。 · Checks billing instructions and monitors guestcredit · 檢查結(jié)帳說明并監(jiān)督客人信用情況。 · Analyses and approves discounts and rebates. · 分析和批準打折相關(guān)事宜。 · Analyses the rate variance report to ensure roomsrevenue control · 分析房價差異報告以保證控制客房收入。 · Takes action with the Property Management Systems(PMS) in emergency situation. · 在緊急情況下使用酒店管理系統(tǒng)（PMS）。 · Fully conversant with all hotel emergencyprocedures. · 熟知酒店緊急情況所有處理程序。 · Ensures front line staff complies with FITmarketing techniques and maximize sales. · 確保一線員工遵從散客市場技巧并最大化的進行銷售。 · Works with Superior and Human Resources on manpowerplanning and management needs · 與上級領(lǐng)導和人力資源部一起進行人力規(guī)劃和管理需求。 · Works with Superior and Director of Finance in thepreparation and management of the Department’s budget. · 與上級領(lǐng)導和財務(wù)總監(jiān)一起編制和管理部門預算。