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主要職責 ?根據 WPP 標準，為 WPP 員工、旗下各個機構以及來訪客戶提供卓越的現場 IT 支持 ?領導一個由初級工程師組成的小團隊 ?確保桌面和標準技術服務（包括會議室視聽設備）得到維護和支持 ?與業務主要聯系人（例如，人力資源、財務、行政）建立牢固的關系，以了解和滿足他們的技術需求 ?監督Campus Tech Hub –負責重要活動（例如 RTO 支持、租戶遷移等）的日程安排、準備和培訓，并確保提供優質服務體驗。 ?負責Campus IT 資產盤點和生命周期管理的合規性 ?通過組織培訓課程并授權最終用戶最大限度地使用 IT 工具，引領以客戶為中心的文化 ?對同事進行 IT 服務、IT策略、IT安全性和合規性最佳實踐方面的培訓 ?管理入職和離職流程，包括用戶帳戶管理和資產管理 ?與內部和外部團隊合作及時解決中級和高級事件 ?監督并協助向最終用戶部署新的硬件和軟件 ?根據需要支持用戶和辦公室搬遷 ?擁有擔任某個專業領域方面專家的能力 ?為 Service Desk 知識庫和文檔做出貢獻 ?管理 IT 資產采購、庫存和生命周期，支持成本優化 ?與全球 IT 職能部門合作，以實施標準并支持本地業務需求 ?支持本地 IT 合規性活動并確保遵守全球標準 ?管理升級并與第三方供應商聯絡，以確保高質量的運營服務 ?在非工作時間提供支持 ?根據需要執行其他職責 Key Responsibilities ? Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards ?Lead a small team of Junior Engineers ?Deliver deskside support and ensure all standard technology services, including AV and meeting room technology, are maintained ?Build strong relationships with business stakeholders (e.g., HR, Finance, Admin) to understand and address their technology needs ?Provide oversight of Campus Technology HUB - responsible for scheduling, preparation and training for big-bangs (e.g., RTO support, tenant migrations, etc) and ensuring a white glove experience ? Responsible for Campus IT asset inventory and Life cycle management compliance ?Lead a customer-focused culture by organizing training sessions and empowering end users to maximize their use of IT tools ?Educate colleagues on IT services, policies, security, and compliance best practices ?Manage onboarding and offboarding processes, including user account administration and asset management ?Resolve Level 2 and 3 incidents and problems, collaborating with internal and external teams for timely resolution ?Escalate complex issues to Infrastructure or Management teams when required ?Supervise and assist with deployment of new hardware and software to end users ?Support user and office relocations as needed ?Serve as a subject matter expert for unique line-of-business technologies ?Contribute to the Service Desk knowledge base and documentation ?Manage IT asset procurement, inventory, and lifecycle, supporting cost optimization ?Collaborate with global IT functions to implement standards and support local business needs ?Support local IT compliance activities and ensure adherence to global standards ?Manage escalations and liaise with third-party suppliers to ensure high-quality operational services ?Be available for occasional out-of-hours support ?Perform other duties as required 技能要求

• 5 – 7 年 IT 服務臺/桌面支持角色，可以承擔跟多的責任
• 這是一個 100% 的現場角色;您必須能夠在我們指定的辦公地點工作
• 在 Windows 和 Mac OS 方面具有強大的跨平臺專業知識;以及視屏會議系統技術的應用知識
• 積極主動、以解決方案為導向的思維方式， 并具有出色的解決問題的能力
• 理解用戶的訴求，有同理心，且掌握與不同用戶有效溝通的技巧
• 跨團隊協作，并建立起信任關系
• 出色的英語書面和口頭溝通能力（需要高級水平）
• 能夠在最少的監督下獨立工作
• 較強的時間管理和優先排序能力
• 可以在壓力下仍然保持專業、平易近人的舉止

Skill Requirements

• 5 – 7 years in an IT help desk / desk side support role, with increasing responsibility
• This is a 100% on-site role; you must be able to work from one of our designated office locations

• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Proactive, solution-oriented mindset with excellent problem-solving skills
• Empathy and effective communication skills for interacting with diverse end users
• Proven ability to build trust-based relationships and collaborate across teams
• Excellent written and verbal English communication skills (advanced level required)
• Ability to work independently with minimal supervision
• Strong time management and prioritization abilities
• Professional and approachable demeanor under pressure