職位描述
薪酬福利客戶管理
Overview: The Client Service Leader I (CSL I) is responsible for ongoing service delivery across assigned clients, which can include multiple service locations, domains and platforms. The CSL ensures consistent execution of ongoing client deliverables and develops solutions to complex problems/projects across their assigned clients, leading to high client satisfaction, retention and expansion of business and driving overall client success. The CSL often works in partnership with more senior-level resources to support overall client relationship(s) and is generally focused regionally and/or on delivery of relatively narrow services scope.
Key Responsibilities:
?Cultivate long term partnerships with clients, acting as their primary point of contact and single point of accountability for services and escalation. Responsible for customer satisfaction with delivery of Payroll and cloud services, client reference ability and client retention.
?Own cross-solution integration and oversees the efficient delivery of services across internal teams to meet client service level expectations
?Responsible for supporting revenue retention, growth and services expansion through identifying opportunities for upselling or cross selling. Works with Account or Sales Executives to close opportunities and increase services or domains supported.
?Works with delivery leads for key issue resolution or staffing/resource issues. Leads improvement plans for delivery of services focused on adhering to company standards and best practices and manages any Errors and Omissions or contractual service penalties
?Monitors cost and revenue associated with aligned clients, invoicing coordination and approvals
?End to end management and adherence of contractual service terms related to scope of responsibility, client governance and meeting client Customer Satisfaction goals.
Knowledge/Education/Experience:
?Bachelor's degree or equivalent experience in customer support/success, sales, business development, technology or account management
?HR, Payroll, and/or Talent related experience; HR outsourcing or internet- based technology environment knowledge preferred
?Ability to apply professional principles and business judgement to solve unique problems or develop new procedures, processes or products
?Consultative skills to lead client discussions toward best practice:
ogathers and communicates the client direction or pain points to the operations team
-leverages learning from other clients for client discussion opportunities
-does not require expertise to speak to the detail but understands the opportunity and facilitates the discussion
-reviews and finalizes related client presentations
?Problem-solving and analytical aptitude: Ability to address challenges effectively
?Excellent communication skills, both verbal and written, including ability to articulate complex messages and requirements and negotiation skills
?Commitment to delivery excellence and client satisfaction and collaboration with cross functional teams
?Minimum of 3 years of relevant work experience
?Client management/Project management experience including senior client relationship management, complex problem solving and process improvement, revenue growth, P&L responsibility desired
?Fluent in English
?Ability to travel up to 20%, if required
工作地點
甘井子區大連騰飛園區-7號樓3A層
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職位發布者
Strada/HR
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安瑞雅信息技術服務(大連)有限公司NGAHR安瑞雅信息技術服務（大連）有限公司，是英資全球五大人力資源服務供應商之一，在五大洲35個國家設有分公司。在亞太區，我們有8個分公司，3個全球服務中心和1個數據處理中心，分別在中國、香港、菲律賓、馬來西亞、新加坡、澳大利亞、新西蘭、印度和泰國。大連運營中心自2005年10月建立運營至今，主要為大中華區、日本及韓國客戶提供一站式的人事外包服務，其中包括員工管理，薪酬，福利，招聘，培訓以及人才管理等。同時，也為亞太區提供內部人事系統技術支持服務。我們是全球領先的人力資源軟件及服務供應商，為各種規模的企業，包括全球財富500強和眾多政府機關單位，提供創新的人力資源商業解決方案。通過戰略管理咨詢、外包服務、系統整合以及最佳軟件方案，我們的8000名員工致力于為客戶提供卓越人力資源服務。 We are a leading global Human Resources software& services provider offering innovative HR business solutions to employers of all sizes, including Global Fortune? 500 companies and many Public Sector organizations. We help HR executives optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning, and talent management. Our 8,000 employees are dedicated to HR excellence through strategic business consulting, outsourcing services, systems integration and best-of-breed software solutions. NorthgateArinso is one of the 5 largest HR service providers worldwide and has offices in 35 countries on 5 continents.
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