職位描述
薪酬設計BPO薪酬福利外企
A Team Leads mission is to lead, direct, motivate and develop a group of consultants to exceed team objectives and targets while ensuring client satisfaction and that company policies and procedures are adhered to
Team Management
- Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board
- Coaches, develops and supports direct reports to maximise individual contribution both to exceed business goals and achieve their full potential and career aspirations
- Managing a team of consultants, monitors & helps improve individual performance and maintain high morale
- Conducts periodic reviews with the team members and helps them in improving performance Operation Functions
- Works closely with SME to ensure effective delivery of services to client, and identifies training needs as it relates to specified process area
- Leads the resolution for escalated and complex issues raised by the client or internal business partners
- Communicates with clients, particularly, HR Business Partners / Service Managers as needed
- Receives and tracks to completion any escalated inquiries and accurately denotes such inquiries into tracking system, determines the most effective method of resolution, and creates and resolves cases daily
- Identifies and assists with implementing process improvements based on one or more specific process areas
- Performs quality audits on transactions
- Cascades latest process related inputs/updates from the client /management to the floor
- In depth knowledge of processes, policies and regulations within the area of Payroll, Benefits Administration and employment law/legislation appropriate to the clients geography
- Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
- Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)
職位福利：五險一金、補充醫(yī)療保險、定期體檢、帶薪年假、加班補助、年底雙薪、餐補、交通補助
工作地點
甘井子區(qū)大連騰飛園區(qū)-7號樓3A層
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埃森哲
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職位發(fā)布者
Strada/HR
昨日活躍處理簡歷慢立即溝通
安瑞雅信息技術服務(大連)有限公司NGAHR安瑞雅信息技術服務（大連）有限公司，是英資全球五大人力資源服務供應商之一，在五大洲35個國家設有分公司。在亞太區(qū)，我們有8個分公司，3個全球服務中心和1個數(shù)據(jù)處理中心，分別在中國、香港、菲律賓、馬來西亞、新加坡、澳大利亞、新西蘭、印度和泰國。大連運營中心自2005年10月建立運營至今，主要為大中華區(qū)、日本及韓國客戶提供一站式的人事外包服務，其中包括員工管理，薪酬，福利，招聘，培訓以及人才管理等。同時，也為亞太區(qū)提供內(nèi)部人事系統(tǒng)技術支持服務。我們是全球領先的人力資源軟件及服務供應商，為各種規(guī)模的企業(yè)，包括全球財富500強和眾多政府機關單位，提供創(chuàng)新的人力資源商業(yè)解決方案。通過戰(zhàn)略管理咨詢、外包服務、系統(tǒng)整合以及最佳軟件方案，我們的8000名員工致力于為客戶提供卓越人力資源服務。 We are a leading global Human Resources software& services provider offering innovative HR business solutions to employers of all sizes, including Global Fortune? 500 companies and many Public Sector organizations. We help HR executives optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning, and talent management. Our 8,000 employees are dedicated to HR excellence through strategic business consulting, outsourcing services, systems integration and best-of-breed software solutions. NorthgateArinso is one of the 5 largest HR service providers worldwide and has offices in 35 countries on 5 continents.
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