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Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! 崗位職責 1、Conduct market researchon SLA standards and customer perceptions across different countries/cities. Design Keeta's fulfillment contract SLA by combining competitive analysis and customer experience insights.調研各國/城市的市場SLA及及客戶感知（類行研，信息采集），通過信息采集與分析，結合競爭態勢和客戶體驗洞察，設計keeta履約合同產品的SLA 2、Deliver city-level research reports covering merchants, users, and riders to support operational strategies for each city.分城輸出城市維度的商家、用戶和騎手三端調研信息，為城市維度的運營策略提供數據支持 3、Analyze industry tactics and action intentions; produce market insight reports to guide fulfillment strategy design/optimization in the Middle East.分析行業戰略打法及行動意圖，輸出市場洞察報告，指導中東地區履約策略的設計與優化 4、Develop market research SOP and quality control systems. Define data breadth/depth standards to ensure consistent, reliable conclusions.制定市場調研的標準操作流程（SOP）及質量檢核體系，明確信息采集的廣度、深度標準，確保調研結論一致、可靠 崗位基本需求 1、Master qualitative/quantitative research methods; independently design frameworks, collect multi-dimensional data (merchants/users/riders), and deliver structured reports.熟練掌握定性與定量調研方法，具備獲取一手信息的能力，設計調研框架、采集多維度數據（商家/用戶/騎手），并輸出結構化報告 2、Experience in SLA/metrics design; understand fulfillment service logic; create quantifiable SLA systems based on customer perception and competitive analysis.有SLA設計、指標設計的經驗，熟悉履約服務標準制定邏輯，能基于客戶感知和競爭分析設計可量化的SLA體系 3、Break down complex issues into high-credibility conclusions; result-driven; collaborate with frontline teams to turn insights into fulfillment optimizations.具備拆解復雜問題的經驗，輸出高可信度的結論，結果導向，需要聯動前線推動調研成果轉化為履約優化動作 4、Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.可將英文作為工作語言，具備良好的跨文化適應能力和敏感度，能夠在多元文化環境中高效工作 崗位亮點 1、Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.與全球競爭者同臺競技：拓寬你的國際商業視野，積累實戰經驗 2、 Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.與來自26個國家的同事合作：在真正國際化的環境中體驗多元文化與創業精神 3、 Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that’s rapidly evolving.加入高速發展的業務：參與塑造外賣行業的未來，為這一快速演變的行業做出貢獻