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KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world. Service Line Overview KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and / or ongoing servicing of regulated business processes across multiple industries, geographies and services. Job Description The role will lead a team to deliver a strong client / customer experience and high levels of quality and productivity in line with given policies and procedures. The ability to engage and communicate via good people management skills and experience is therefore essential, with a demonstrable track record of having successfully led a small team in an operations environment. The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain strong internal networks will also be key. Responsibilities - Effective leadership of the team including line management responsibility for 15 direct reports - Ensure the team is well motivated and that team members are developed to their potential in line with current and predicted operational needs - Identify ongoing training needs and arrange coaching as required to ensure all staff achieve competency within reasonable timeframe and maintain competency level - Performance manage and develop colleagues, maximising talent and contribution of individuals in delivering value - Effective supervision of the processes handled by the team, including hand-offs to other internal and client teams, ensuring a high level of service to all customers / clients - Maintain policy, process and procedures documentation for processes handled by the team, in liaison with Training and Competence Manager - Achievement of targets which impact client Service Level Agreements (SLAs) - Identify and communicate MI requirements in support of team management and utilise MI reports to drive staff performance - Where relevant, build cross site relationships with counterparts to ensure operational consistency across sites and share best practice - Consistently apply communication standards as set out in the Communications framework - Reporting of issues of concern to Operations leadership, seeking root causes and / or solutions to problems and challenges - Actively protecting the client’s interest at all times in complying with statutory regulations and legislation - Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains - Demonstrate due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual - Ensure potential resource challenges are flagged in a timely manner to Operations Management to facilitate recruitment backfills - Provide support and cover for TL levels within function and across functions as required (arranging cover and comprehensive handover for own planned absences) Basic Requirement - Min 3 years in an operational environment, where at least 1 yr has been spent at a TL level managing a small / medium team (＞10). Preferred background in Financial services industry, with exposure to remediation although not essential - Communication and relationship management skills - Fluent writing and verbal communications in English, Mandarin and Cantonese is needed - Good organisation skills - Problem solving skills and the ability to use information to generate creative solutions to benefit the business - Awareness of the Hong Kong Monetary Authority (HKMA), Anti-Money Laundering (AML), Data Protection Laws and other relevant legislation, procedures and processes - Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint About KPMG At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level. We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity – and how we make a positive impact on our people, environment and society. We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information. You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses, processes, and retains your personal information in accordance with KPMG China’s Online Privacy Statement and/or KPMG China Privacy Statement (collectively "Privacy Statement"). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third-party application tracking platform. If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China’s HR personnel in the location where your application is submitted [see here].